Have a question about our pricing, need technical help, or looking for a custom agency plan? Our team is always here to assist you.
Quick answers to common questions about contacting our team.
We aim to respond to all general inquiries within 24 hours. If you are an Academic Pro or Elite Premium user, your tickets are prioritized and usually answered within 2-4 hours.
Please select "Technical Support" from the subject dropdown above. Include your account email, the browser you are using, and the specific error message you received.
As stated in our Terms of Service, all sales are final due to API costs. However, if there was a duplicate billing error, select "Billing & Subscriptions" and we will resolve it immediately.
Yes! If you are a university writing center, an SEO agency, or need more than 1 million words per month, please contact us under the "Agency / Bulk Pricing" subject for a custom quote.